Christophe Benavent

Christophe Benavent

Professor, Paris Dauphine-PSL University

Specialist in customer management, Christophe Benavent uses methodologies such as automatic natural language processing (NLP) to analyse behaviour and forms of expression on digital platforms. Professor at Paris Dauphine-PSL University since 2021, he previously taught for 15 years at Paris Nanterre University.

Github : https://github.com/benaventC

Online resources


2022

Working paper Christophe Benavent, «The role of experience dimensions in customer satisfaction: an application to the hotel industry in French Polynesia», 38th AFM International Congress Read more

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