|Fellow Emeritus at Trinity College Dublin, Ireland|
He started his career in the Irish civil service where he worked for a number of years as an Administrative Officer in the Departments of Public Service and Economic Planning. In 1978, he moved to Price Waterhouse (now PwC) where he worked as a management consultant for the following 16 years. During this period he carried out a wide range of assignments mostly in Ireland, but also in the UK and Switzerland. During his time with PwC he worked on many public sector projects including leading the design team for Ireland’s vehicle registration and driver testing systems and was involved in a review of the computer architecture strategy for Ireland’s 16 Institutes of Technology. In 1994, he moved to Trinity College where, in 2000, he completed a PhD on how the role of leadership influenced the evolution in the use of information technology in the Irish government departments of Social Welfare and Agriculture. During his time in Trinity, he served as head of the Departments of Statistics and Information Systems and interim head of the School of Computer Science and Statistics. He was elected a Fellow of the College in 2007. In addition to numerous articles in the professional press, he has published over a 100 peer reviewed papers and articles mainly in the areas of IT evaluation and e-/digital government, though he has also published on other topics including privacy and design thinking. He continues to research, write and publish on digital government and on design thinking. He has written two books on ICT evaluation, one monograph and one co-authored. He has co-edited a number of books on aspects of e-government include risks in e-government. From 2007 to 2019 he was Co-Chair of the Permanent Study Group on e-Government in the European Group for Public Administration. He was founding editor of the Electronic Journal of e-Government, is an Associate Editor for Information Polity and has served as an Associate Editor for Government Information Quarterly. He remains on the editorial board of GIQ and a number of other journals. At different times in his career he has acted in an advisory capacity to the Irish government (including reviews of benchmarking, the risks in a proposed electronic voting system and a number of reviews of departmental ICT strategies). He has served on expert committees for the European Commission (including on the European Interoperability Framework) and the United Nations (where he was a member of an advisory group on the re-design of the UN’s e-Government Survey). He has evaluated several research proposals for the European Commission and for a number of other national research funding bodies throughout Europe. Over the years he has been invited to give many keynote speeches including at DIGIT, the European Commission’s annual IT Conference and at the annual Conference of the International Council for Information Technology in Public Administration. In 2018 he was invited to give a presentation to the annual French government conference Rencontres Internationales de la Gestion Publique in Paris. Frank is a Fellow of the Irish Computer Society, a Fellow of the Institute of Management Consultants and Advisors and a Chartered Engineer.